Noblis provides full life cycle advisory and support services to call center and help desk operations. Our clients include over 33 state governments, federal civilian and defense agencies, and commercial enterprises.
Whether it's working side-by-side with your team in a tough call center implementation or developing a new strategy for a mission director, our analysts provide objective, thorough, and workable solutions that help you achieve your objectives.
Our core capabilities include the following:
- Strategy
- Strategic planning
- Requirements definition
- Alternatives analysis
- Cost analysis
- High-level design
- Site survey and selection
- Design
- System design
- Workflow design
- Staff modeling and analysis
- Operations simulation
- Performance metrics development
- Disaster recovery planning
- Implementation
- Project management
- Test plan development
- Systems testing
- Training
- Operation
- Operations research and optimization
- Technology refreshment
- Performance evaluation
- Business process reengineering
Contact
Howard Bernett
703-610-1825
hbernett@noblis.org